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| Job Vacancy Customer Technical Support |
Job Vacancy Customer Technical Support | Dutch/ French/ German or Greek
Do you speak Dutch, French, German or Greek (and English), you enjoy helping customers and you seek opportunities to put also your technical skills into practice? Then, we have a perfect opportunity for you!
With a mission to make residential and commercial solar energy solutions the new normal, our client is looking for a Customer Support Technician to join their team at one of their international offices in Den Bosch.
What does our client offer?
- Indefinite contract
- Initial extensive three weeks of training in Lyon, France!
- Continuous Professional Development
- A challenging and dynamic position
- A great international environment, with colleagues from various countries
- Competitive salary plus additional benefits
Some of your responsibilities will include:
- Improving customer satisfaction by providing excellent customer service to customers (homeowners) and installers
- Assisting installers in solving technical problems as well as supporting them during commissioning (via email or phone)
- Follow up on received cases in a timely manner
- Effectively use and maintain the support knowledge base
- Continuously work towards improving your PV knowledge
Requirements:
We are looking for Tier I level (junior), Tier II (2-6 years of experience), and Tier III (over six years of experience) candidates. The salary for this role depends on experience.
- Ideally, a technical degree or certification in a related field
- Experience in a customer support role / experience within the renewable energy industry
- Excellent spoken and written command of English and Dutch, French, German or Greek
- MS-Office knowledge (Salesforce is advantageous)
- Familiarity with electrical/PV systems is advantageous
- Interest in sustainability and solar energy
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